Terms and Conditions
Textbooks and stationery items are shown at the GST inclusive price. Prices, correct at the time of printing are subject to change without prior notice.
The availability of items cannot be guaranteed unless your Resource list is returned by the due date nominated. Items which were not available due to being temporarily out of stock when your parcel was packed will be distributed to you as soon as they become available.
North East School Supplies - will endeavour to deliver the goods in the minimum time possible, within receipt of order.
You will be notified either by text, phone or email when your parcel is ready to be collected.
Customers should contact North East School Supplies - Edgars Books & News on 03 5721 3758 or email firstname.lastname@example.org if you have any queries relating to your Resource list.
When a delivery is not possible within the regular estimated time, due to unavailability of items or other reasons one of our staff will contact you to let you know about the delay.
Postage & Handling
All prices are in Australian dollars (AUD) and are intended for shipment within Australia. The following postage charges apply (please note these are only a guide, postage may differ for interstate orders):
- $7.95 for 1 or 2 small items only (less than 500g) Australia wide
- $14.95 for large standard orders
Delivery of your school book package to your home can be arranged by ordering online at www.northeastschoolsupplies.com.au or alternatively to your school on the first day classes resume in 2016 provided your school package has been paid.
Refunds and Exchanges
North East School Supplies - Edgars Books & News offers a refund or exchange in the following circumstances:
- Item is faulty
- Change of subject within 14 days of the start of Term 1.
- Do not write on or cover books if there is a chance of subject change.
Products can be returned under this policy but customer will incur the postage cost to return the item (this does not apply to in store purchases). No refunds are given for the following:
- Software (including eBooks)
- Flexibooks where the shrink wrap is opened
Products are to be returned in new condition, with a copy of the tax invoice/receipt and a letter of explanation within 14 days of date of purchase to: North East School Supplies - Edgars Books & News, 55 Murphy Street, Wangaratta, Vic 3677
If you have questions please call 03 5721 3758 or email email@example.com
We do not give duplicate receipts. Remember to keep your receipts.